Yha Cairns Central

Absolutely loved my time at YHA but was cut short when told last minute they no longer took long term tenants. Sam - the manager at the time - and all the reception staff from January to June were absolutely fantastic, can’t fault the team. Everyone in the hostel made me feel welcome and appreciated! I made some life long friends here! However, since not staying here I have been disappointed in the things I’ve been told that certain staff members have been saying about myself and the people that stayed here at the time. We all caused no problems and gave YHA a lot of exposure and to hear the staff who arrived just as we all had to leave speaking negatively about us all does not paint a good picture for the hostel. At the time I paid upwards of $200 per week for a 10 bed dorm, in total $6000-$7000 in the 6 months I stayed here, that’s a lot of money however I felt appropriate due to the nature of the people and staff. To find out we have been degraded in such a way is heartbreaking and it seems to be one member of staff in particular. However, in the time I left YHA abruptly, I have found comfort in the team and people at Mad Monkey Central! The fault in YHA lays with the new staff members and it’s a shame to see this happen!

I was discriminated against. I get vertigo and my ankle is in the process of healing from being broken. Manager didn't care being on a power trip. In her ego trip she also committed bait and switch at the end of our email chain. She first stated I could have a single room at the same price of a dorm , then in the last email she wanted me to pay 67$ more/day, were a hotel would be cheap, the old bait and switch. Corporate didn't care that these fraudulent act were committed. There were other legal breaches, also that I told corporate but they didn't care. In the frustration, they were not willing to even give me my money back, which, I had to fight for and stand my ground. I highly recommend that this place is not worth staying. In fact I didn't....

Booked a private room for two people, so I don't know about the dorms, but anyway, YHA always the best. The kitchen was massive ans clean, the staff very kind and the bathrooms super clean. The hostel it's in the town centre, in front of a big mall so it's even super easy to do groceries. They have a free billiard too! Really an amazing stay.

The staff were all extremely friendly, but the rooms were a big let-down. They were dirty, damaged, and had broken appliances such as air conditioning. The community in this YHA was nice, and there were plenty of outdoor areas, including a great pool. A solid base product, that would benefit from some maintenance and more regular cleaning.